Can't receive email ?
At Felesto, automated emails are sent to customers after a purchase is made.
- Order confirmation email
- Shipping notification email
There are several possible reasons why you may not be receiving these emails.
We have outlined solutions for each case, so please take a look.
1. Case where emails are not received on carrier email (mobile phone email)
A common issue recently involves carrier email (mobile phone email) addresses.
These email addresses may be configured to reject emails from sources other than the carrier or to block all emails from free mail services such as Gmail.
With such settings, emails do not reach the recipient at all, so they will not appear even if you search your spam folder.
If a customer using a carrier email makes an inquiry, they must check their carrier's reception settings and whitelist the shop's email address, such as "felesto28@gmail.com," to allow incoming mail.
Please refer to the following links for information on how to configure reception settings for each carrier.
softbank
docomo
icloud
2. Case where the email is treated as spam
This often occurs when email software flags an email as "spam" because it contains keywords commonly found in junk mail, or because the server used for sending has previously been used for sending spam.
In such cases, the email has actually arrived but may have been filtered into your spam or junk folder by your email software.
Please try searching for "felesto28@gmail.com".
3. Case where the email address is incorrect
This happens if there was a typo when entering customer information or if an inactive email address was provided.
If there was an error in your email address, please let us know the correct one via the "Contact Us" page.
We will resend your order confirmation email.
4. Other
If your issue is not resolved after trying the above, please feel free to contact us anytime via email or Instagram. We will verify your order.
Felesto instagram