Pet ID Tag Repair Service: 500 Yen Flat Rate

For customers using Felesto ID tags.
This is a 500-yen repair service for issues such as damage, detachment, or loss.

*Please include the information required for repair (your name, contact details, requested service, etc.) in the remarks section when ordering.
*Please also include the engraving details for the ID tag.

🛠 Repair Services

We cover the following issues:

• ID tag is cracked, dirty, or the text has faded

• Other ID tag defects

*In principle, this will be in the form of a replacement ID tag.

💰 Fees

• Repair cost: 500 yen (tax included)

• Return shipping costs are the customer's responsibility (Standard mail is acceptable for sending)

🚚 Return Address

⚠️ Items Not Eligible for Repair
"Non-swinging ID tag collars" are not eligible for this service.

This is because it requires untying the knot, crafting a new ID tag, and re-threading and re-tying it, making the process almost identical to purchasing a new one.
We sincerely apologize, but we kindly ask that you purchase a replacement. We appreciate your understanding.

🌱 Felesto's Philosophy

With the theme of being a "pet- and earth-friendly shop," Felesto chooses eco-conscious materials and crafts its products by hand.

We are genuinely happy when you repair things that can be used and cherish them for as long as possible.
We will do our best to handle any repairable items, so please feel free to reach out to us.

If you have any questions, please feel free to contact us via the inquiry form.